Cookie Policy

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the owners of the site. Cookies can be “persistent” (remaining on your device until they expire or are deleted) or “session” (deleted when you close your browser).

We use cookies to ensure the Service functions correctly, to remember your preferences, and to understand how you interact with the platform so we can improve it. We are committed to using cookies responsibly and transparently, in compliance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR.

Strictly Necessary Cookies

These cookies are essential for the Service to function and cannot be disabled. They include:

• Session management cookies that keep you logged in as you navigate the platform
• Authentication tokens that verify your identity securely
• CSRF (Cross-Site Request Forgery) protection tokens that prevent malicious form submissions

These cookies do not require your consent as they are strictly necessary for the provision of the Service.

Functional Cookies

These cookies allow the Service to remember choices you make and provide enhanced, personalised features:

• Language and locale preferences
• User interface settings (e.g., sidebar state, theme preferences)
• Tenant branding preferences

Analytics Cookies

These cookies help us understand how visitors interact with the Service so we can measure and improve performance:

• Page views and navigation patterns
• Feature usage statistics
• Performance metrics (page load times, error rates)

All analytics data is anonymised and aggregated. We use this information solely to improve the Service, not to identify individual users.

Advertising Cookies

We do NOT use advertising or tracking cookies. We do not serve advertisements, and we do not allow third parties to place tracking cookies on our platform for advertising purposes.

Some cookies are set by third-party services that appear on our pages. We limit third-party cookies to those strictly necessary for the Service:

• Stripe: Sets cookies required for secure payment processing. These are governed by Stripe's Privacy Policy.
• Authentication Service: Sets cookies required for authentication and session management. These are governed by our cloud provider's privacy policy.

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

For instructions on managing cookies in your browser, please visit:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Please be aware that disabling or deleting cookies may affect your ability to use the Service:

• Authentication will not work: Strictly necessary cookies are required to log in and maintain your session. Blocking these will prevent you from accessing your account.
• Some features may not function correctly: Functional cookies remember your preferences. Without them, you may need to re-enter settings each time you visit.
• We cannot improve the Service as effectively: Without analytics cookies, we have less insight into how the Service is used, which may slow down improvements.

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about our use of cookies or this Cookie Policy, please contact us: