Terms of Service

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and “you” refers to both you individually and the organisation.

We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

cecureid is a cloud-based, AI-native reservation management platform that enables organisations to manage bookable resources including, but not limited to, rooms, vehicles, equipment, desks, and facilities. The Service includes:

• Resource configuration and management tools
• Online booking and scheduling capabilities
• Payment processing through integrated providers
• AI-powered booking assistance and analytics
• Administrative dashboards and reporting
• API access (where included in your plan)

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of any changes that materially reduce the functionality available under your current subscription plan.

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account
• Ensuring that your account information remains accurate and up to date

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or have been inactive for an extended period, subject to reasonable notice.

The Service is offered on a subscription basis. By selecting a plan, you agree to pay the applicable fees as described on our pricing page.

• Billing Cycle: Subscriptions are billed monthly or annually in advance, depending on your chosen billing frequency.
• Free Trial: New accounts may be eligible for a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel.
• Price Changes: We may change our pricing with at least 30 days' notice. Changes will take effect at the start of your next billing cycle.
• Taxes: All prices are exclusive of VAT and any other applicable taxes, which will be added to your invoice at the prevailing rate.
• Late Payments: Overdue invoices may accrue interest at 4% above the Bank of England base rate, and we may suspend your access until payment is received.
• Refunds: Subscription fees are non-refundable except where required by law or as specified in a separate agreement.

You agree to use the Service only for lawful purposes. You must not:

• Violate any applicable law, regulation, or third-party rights
• Use the Service to transmit harmful, offensive, defamatory, or illegal content
• Attempt to gain unauthorised access to the Service, other accounts, or related systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use automated means to scrape data or create derivative works without our written consent
• Resell, sublicense, or redistribute the Service without prior authorisation
• Upload or transmit viruses, malware, or other malicious code

We reserve the right to investigate and take appropriate action, including suspending or terminating your account, for violations of this section.

The Service, including all software, design, content, trademarks, logos, and documentation, is owned by Cecure Intelligence Limited and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms and your subscription plan. This licence does not include the right to:

• Modify, copy, or create derivative works of the Service
• Use our trademarks or branding without written permission
• Remove or alter any proprietary notices or labels

You retain ownership of all data and content you upload to the Service (“Your Content”). By uploading Your Content, you grant us a limited licence to process, store, and display it as necessary to provide the Service.

We process personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). Where we process personal data on your behalf (as a data processor), we will:

• Process data only in accordance with your documented instructions
• Implement appropriate technical and organisational security measures
• Notify you of any personal data breaches without undue delay
• Assist you in fulfilling data subject access requests
• Delete or return personal data upon termination of the agreement

A Data Processing Agreement (DPA) is available upon request and forms part of these Terms where applicable.

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.
• Our total aggregate liability to you for any claims arising from or related to the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless Cecure Intelligence Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service in violation of these Terms
• Your Content or data uploaded to the Service
• Your violation of any applicable law or third-party rights
• Any booking disputes between you and your end users

Either party may terminate the agreement under these Terms as follows:

• By You: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
• By Us: We may suspend or terminate your access immediately if you breach these Terms, subject to our providing reasonable notice where practicable. We may also terminate with 30 days' notice for any reason.

Upon termination, your right to use the Service ceases immediately. We will make your data available for export for 30 days following termination, after which it may be deleted in accordance with our data retention policy.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing formal legal proceedings, both parties agree to attempt to resolve any dispute through:

• Informal Negotiation: The parties shall attempt to resolve the dispute through good-faith negotiation for a period of at least 30 days.
• Mediation: If informal negotiation fails, either party may refer the dispute to mediation under the rules of the Centre for Effective Dispute Resolution (CEDR).
• Litigation: If mediation does not resolve the dispute within 60 days, either party may commence proceedings in the courts of England and Wales.

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable DPA, constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely.
• Force Majeure: Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.

If you have any questions about these Terms of Service, please contact us: